This happened after a new year dinner to usher in 2010. It must have dampen the celebratory mood of all the parties involved.
Watch the video below and make your own judgment. Bear in mind that the video was NOT recorded by a neutral party as the guy who recorded it was involved in the scuttle too.
What transpired prior to the video recording cannot be based on the one-sided account left by alvin8228 (not me ah). However, for a clearer background, here is alvin8228 ‘s version of the story, unedited:
This incident happens in a Local Swimming Club at Tanjong Rhu, The in-house Chinese Restaurant at its 2nd Floor is run by this lady mananger from China. (As given by Raymond, the assistant manager, her name is Sammi and she is the manager there and fully in charged)
Their buffet dinner is priced at $28 / pax , our company booked 29 pax for our annual dinner.
First their manager (over the phone) insisted that we must order our food in the afternoon because they were “fully booked” and for not doing so, we cannot blame them if they are slow in serving or if they “run out of food”.
Obviously, my colleague who made the booking did not know what to order as majority of our colleagues were not in the office.
Reluctantly, she made some order. She was told that we must order at least 3 vegetable dish or “dont blame them if they run out of vegetable” if we do not place the order early. (I suppose vegetable dishes are cheaper in cost).
When we arrived, only 25 of us made it, we were told to pay for 29 pax since we booked for it. After some bargaining, it was settled for payment charge by head count.
We were being sqeezed into 2 tables instead of 3, she claimed that we do not have enough people to occupy 3 tables.
After some struggling as the tables were really cramp, we protested. eventually they agreed to let us have one more table after some unpleasant exchange of remarks and finger pointing (The restaurant manager did most of it and shouted at my colleagues).
I had to fill my hunger with the 3balanced dishes served when i arrived late and when we went over to the newly set up table we placed some orders but it takes long time to be served, some dishes didnt make it either out of stock or the order just vanished.
The table was empty (without food) for at least 20 minutes and i called the assistant manager to remind him of our orders, this was my first experience with buffet dinner where the table is totally empty for such a long time.
We were told that they run out of fish and two small plates of prawns which were ordered were finally served.
My first experience again, for buffet dinner which ends up feeling hungry. I had a packet of instant noodle when i reach home.
They didnt even bother to ask for last order which most if not all restaurant do.
Then came the last straw where the pushing incident which were recorded for your viewing pleasure.
Oh, the manager claimed that we wasted food , it was her excuse for causing such a ruckus.
Her claims were unfounded, how i wish there were an in- house camera that had taken all the events throughout. If the restaurant have one, i will be most happy if they can put it up here for everyone to see how they accuse us of wasting food.
One point to note is that the restaurant was about half empty at any point of time throughout our patronage, those members and guests happens to be there can verify that.
She claimed that we pointed finger at her, can see in the video clips she has been pointing her fingers whiles talking ? Can you trust her statement ?
Is this kind of service attitude we deserve ?
Can we allow this foreigner to tarnish the reputation of Singapore while we are striving for a country with excellence in the service industry. ?
I hope the owner of the restaurant make a thorough
investigation and get to the bottom of this.
Please note that all incidents listed are true to the best of my knowledge.
For those who are present, please give your account or comments in case i missed out some parts or mislead the readers.I will be glad to amend them after verification.
email to firstname.lastname@example.org
It takes two hands to clap. As someone working in the service line, the restaurant manager should not have lost her cool. However, even just judging from the video, the other party were no angels either. They were a larger group and were taunting her with the video camera.
Btw, I did some cyber-sleuthing and there’s only one “local swimming club” in the Tanjong Rhu area – the Singapore Swimming Club. There is indeed, a Chinese restaurant located on the second floor. The restaurant is called Ban Heng Court. I cannot confirm this is the involved restaurant, but the details I dug out seem to point me here.
If anyone got more information about what actually happened, feel free to post a comment.
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